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Contact and Support

August provides multiple support channels to help you get the most out of the platform.

Assistant How-To Questions

For questions about how to use August's Assistant features, workflows, and capabilities:

Use this channel for guidance on how to accomplish tasks in August, understanding feature capabilities, and learning best practices for your workflows.

Technical Support and Bug Reports

For investigation and troubleshooting of bugs and technical issues:

This channel connects you directly with August's engineering team. Real engineers respond to your technical issues — no support ticket runaround.

Account and Compliance Questions

For questions about security certifications, data processing agreements, compliance documentation, or billing, contact your August account team directly.

Learning Resources

Before reaching out, you may find answers in these resources:

  • August Academy — Courses and tutorials on August's modes, toggles, and workflows, including CLE offerings.

  • Help Center — Search this help center for guides on specific features and workflows.

What to include in your request

When contacting support, please include the following to help resolve your issue faster:

  • The URL of the chat in which you encountered the issue

  • Any error messages you saw

  • A clear description of what you were trying to accomplish

  • Screenshots are always helpful!

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