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Contact and Support

To get help with August, email [email protected]. That's our support email for bugs, errors, and anything that isn't working, and it goes straight to our engineering team. You can also reach us from inside August with Feedback or Help Desk in the account menu.

Technical Support and Bug Reports

Email us for investigation and troubleshooting of bugs and technical issues:

Real engineers respond to your technical issues, with no support ticket runaround.

Contact Us from Inside August

Open the account menu (your name in the sidebar) to reach us without leaving August:

  • Feedback: send us a bug report, a feature request, or general feedback from a short form.

  • Help Desk: open this help center in a new tab.

Assistant How-To Questions

For questions about how to use August's Assistant features, workflows, and capabilities:

Use this channel for guidance on how to accomplish tasks in August, understanding feature capabilities, and learning best practices for your workflows.

Account and Compliance Questions

For questions about security certifications, data processing agreements, compliance documentation, or billing, contact your August account team directly.

Learning Resources

Before reaching out, you may find answers in these resources:

  • August Academy: courses and tutorials on August's modes, toggles, and workflows, including CLE offerings. Open it from Academy in the sidebar.

  • Help Center: search this help center for guides on specific features and workflows.

What to include in your request

When contacting support, please include the following to help resolve your issue faster:

  • The URL of the chat in which you encountered the issue

  • Any error messages you saw

  • A clear description of what you were trying to accomplish

  • Screenshots are always helpful!

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